Shipping Policy

Orders placed before 2:00 PM (UK time, Mon–Fri) are processed the same working day whenever possible.
Large/bulk orders may require additional handling time.
Pre-orders are dispatched on or after the official release date.

All products are securely packaged (bubble mailers, boxes, protective wrap) to minimise the risk of damage in transit.

Royal Mail 24 (Tracked) – Estimated delivery: 1–2 working days.
Royal Mail 48 (Tracked) – Estimated delivery: 2–3 working days. (Included free with orders over £75)
Courier Services (e.g. DHL) – 1–2 working days, fully tracked.

Note: Delivery times are carrier estimates and not guaranteed. You will receive confirmation once your order has been dispatched.

Europe: Royal Mail International Tracked (3–5 working days*)
Rest of World: Royal Mail International Tracked (5–7 working days*)
Larger orders may be shipped via a courier.
Customers are responsible for any import duties, taxes, or customs charges. These must be paid to your local customs authority before delivery can be completed.
If an order is returned to us due to incorrect address details, unpaid customs fees, or non-collection, we will issue a refund after deducting only the direct shipping, return, and any handling/administration fees charged by the courier.

Tracking details are provided for all tracked services.
For non-tracked services, proof of dispatch is provided. While these services don’t include full tracking, we will always support you in resolving any delivery issues.
If your order is delayed or lost, please contact us. We will liaise with the carrier and provide a replacement or refund in line with your statutory rights.

Under the Consumer Contracts Regulations 2013, your order will be delivered no later than 30 days from purchase unless a longer timeframe is agreed (e.g. pre orders).
This policy does not affect your statutory rights.

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