Refund, Returns & Cancellation Policy

We want you to shop with confidence. Our policy is designed to be clear, fair, and protect against misuse such as speculative or automated bot orders.

Cancellations

  • Orders may be cancelled before dispatch. Cancellations are subject to an administrative fee of up to 5% of the order value, or 10% for high-risk categories (including but not limited to pre-orders, limited releases, or products prone to scalper activity).
  • This fee reflects unavoidable payment processing charges and the administrative overhead of reversing an order.
  • Statutory rights: Under UK law, you are entitled to cancel within 14 days of receiving your goods for a full refund of the item price and standard delivery costs. Where these rights apply, no fee will be charged.
  • If cancellation is due to our error, no fee applies.

 

Returns

  • You may return items within 30 days of delivery.
  • Items must be in a resaleable condition — unused, with original packaging where reasonably possible.
  • We may ask for a quick photo before return to help speed things up, but this is not a requirement for your statutory rights.
  • To start a return, simply contact us and we’ll guide you through the process.

 

Refunds

  • Refunds will be processed within 14 days of receiving returned goods.
  • Approved refunds will be made to your original payment method.
  • Original shipping costs are non-refundable unless the item is faulty, incorrect, or not as described.
  • If a parcel is returned due to an incomplete or incorrect address provided at checkout, the cost of re-shipping may be deducted from your refund.

 

Partial Refunds (if applicable)

  • Where an item has been handled beyond what is necessary to check its nature, characteristics, and function (e.g., excessive use or damage), a deduction may be made.
  • This does not apply if the item is faulty, damaged, or not as described.


Exchanges

  • If your item is faulty, damaged, or incorrect, you may choose either a replacement or a full refund.

 

Missing / Delayed Orders

  • If your parcel hasn’t arrived within 48 hours of the expected date, please notify us immediately.
  • We may ask you to complete a quick form to support an investigation with the courier.

 

Return Shipping

  • For change-of-mind returns, customers cover return postage.
  • For faulty or incorrect items, we cover reasonable return costs.
  • We recommend using tracked shipping for items over £75. While untracked returns remain your right, please note we cannot be held responsible for parcels lost in transit without proof of posting.


Contact Us

For cancellations, returns, or refunds, just email us at support@theavidcollector.com.

Checkout Notice

“We keep things fair and transparent. By ordering, you agree to our Refund, Returns & Cancellation Policy.”